Shipping Details
• Processing: We package and ship out orders within 2 to 3 business days. We do not ship on weekends or major holidays.
• Rates: Shipping costs are calculated based on your location and will show up automatically at checkout.
• Tracking: You will get a tracking number via email as soon as your package ships.
• Addresses: We currently ship across the United States. Please double-check your shipping address at checkout, as we cannot replace packages sent to an incorrect address provided by the customer.
Return & Refund Policy
Because our products are liquids meant for personal care (like shampoos and hair oils), all sales are final. For safety, hygiene, and sanitation reasons, we cannot accept physical returns or exchanges on these items once they leave our hands.
• Damaged or Broken Items: If your package arrives leaking, broken, or if we accidentally sent you the wrong item, please let us know within 7 days of delivery.
• How to Get a Replacement or Refund: Send an email to admin@kaleavaorganics.com with your order number and a clear photo of the damaged or incorrect product. Once we review it, we will gladly ship out a replacement or issue a refund back to your original payment card. You do not need to mail the messy, leaking bottle back to us.
• Lost Packages: We are not responsible for packages that the mail carrier marks as officially "Delivered" but go missing from your porch or mailbox. If this happens, please reach out to the shipping carrier directly to file a claim.
